JCB LiveLink Uptime

Saving you time, optimising efficiency

What is machine uptime?

Put simply, uptime is the time when your machinery is available and operational.

Machine uptime management is an important factor for every machine owner because it enables you to rely on your equipment to work for longer without issue, meaning less downtime. Machine uptime software like JCB LiveLink brings you the visibility to do this.

A 5CX Backhoe loader excavating on a dirt path

Why is increasing machine uptime important?

Machine uptime tracking not only helps you manage your machine’s health, it also allows you to consider your machine’s downtime – something that could be having a significant impact on your business.

LiveLink gives you visibility on various aspects of your fleet, including machine health, maintenance alerts, security alerts and many more – so you can keep your machines running at maximum uptime, and always see return on investment. 

It's all about guessing less and knowing more.

JCB Uptime Centres

For our customers, uptime is their number one priority. So for JCB, your uptime is our priority.

LiveLink connects your machines and over 425,000 like them to our 6 dedicated JCB Uptime Centres around the world.  

Our Uptime Centres work seamlessly with over 775 authorised JCB dealerships around the world, and use LiveLink to enhance the support we offer. From scheduling routine maintenance, to investigating concerns remotely, and proactively alerting before an issue becomes a problem – LiveLink is the foundation for delivering the Industry’s Finest Customer Experience

So, if you have a problem, we’ll probably already know about it.

And together with our dealers, we’ll be working around the clock, to deliver you JCB parts and service, to keep you up and running, wherever you are in the world.

The LiveLink features that maximise your uptime

Share a particular location with others in seconds. No more struggling with GPS coordinates or lengthy directions over the phone. With LiveLink, you can effortlessly generate a link that provides access to your machine's live location. The ‘Share Live Location’ feature offers flexible link expiry options. You can choose when the link expires, whether it's after 1 hour, 8 hours, 24 hours, 7 days, or 30 days. This ensures that you have control over who can access the machine's location and for how long.

The benefits of using LiveLink for Uptime

  • Keep downtime to a minimum.
  • Make sure your machines stay in the best possible health.
  • Remove the need for manual checks – saving you vital resource.
  • Get access to all the documents you need, when you need them.
  • Recieve scheduled reports and real time alerts for a proactive approach.